Privacy and Cookies Policy

2.1

It tells you what to expect when we collect your personal information via our website or otherwise. Please only use our service if you are completely happy with this policy.

2.2

Generally, the policy covers only information provided to us. If you give personal information to other people, such as payment providers or other websites, please check their privacy policies.

4.1

Information which you upload to our service or otherwise give us such as:

4.2

Automated information about your use of our service such as: the internet protocol (IP) address used to connect your device to the internet, connection information such as browser type and version, information about your device including device-type and device identifier, operating system and platform, mobile network data, a unique reference number linked to the data you enter on our system, login details, the site from which you arrived at our service, details of your activity with date / time stamps including pages you visited and your searches / transactions.

4.3

The following information about you may be provided to us by other people:

5.1

Because it's necessary to take steps at your request to enter into a contract with you and/or to perform such a contract. This applies to initial enquiries and to contact and transaction details.

5.2

Because it's in our "legitimate interests", e.g., to manage and improve our service including tracking usage patterns and preventing or detecting fraud or abuse. This applies to automated usage data. We may also use your contact information to carry out customer satisfaction surveys.

6.1

Until your you ask us to delete it. You can do so by emailing us at the above email address or calling us at the phone number shown on our site.

6.2

Until your order is complete or, if you don't place an order, for 12 months.

6.3

We may hold on to some (or all) of your information for longer (typically up to six years) if reasonably needed for legal, regulatory or tax reasons, deal with disputes, prevent fraud or abuse and/or enforce our terms and conditions.

6.4

We will keep your information which we use only for newsletters or other marketing until you tell us to stop sending you such messages.

7.1

To other people who supply us with a service, e.g., website hosts, payment providers, and businesses which help us send communications or monitor our website and which provide us with e-commerce, online advertising, analytics and other IT services.

7.2

To the Land Registry, to enable us to fulfil your order.

7.3

To regulators, the police and other law enforcement authorities to help deal with fraud and abuse and/or comply with legal requirements.

7.4

To insurers and professional advisers in connection with our insurance cover or to deal with legal claims.

8.1

Your personal information which we collect is stored within the UK and is not transferred to any other countries except as follows.

8.2

We may store some of your personal information on servers located in countries within the European Economic Area (EEA).

9.1

If the legal requirements are met: To ask us for access to your personal information, to rectify it if there are mistakes, to delete it or restrict its use in certain circumstances or to "data portability" or to withdraw any consent you've given (e.g. marketing).

9.2

You may also have the right to object to use of your personal information in certain circumstances.

9.3

If you have a complaint about how we are dealing with your personal information, please contact us via the email address above. If you are not happy with our response or think we are not handling your personal information in accordance with the law, you have the right to complain to the Information Commissioner's Office (ICO).

10.1

We and/or other companies use cookies and other tracking technologies on our website. A cookie is an identifier (a small file of letters and numbers) that is sent to your web browser. Cookies are widely used to make websites work, or work more efficiently, as well as to provide information to the website owner or others. Some are session temporary "session" cookies that remain in the cookie file of your browser only until your browser is closed. Whereas persistent cookies stay for longer (depending on the lifetime of the specific cookie). For further information on cookies, including how to use your browser to block them and how to delete existing cookies, visit: www.allaboutcookies.org. Our site's functionality will be limited if you configure your browser to reject cookies.

10.2

We ourselves may place the following types of cookies:

10.3

Companies which provide us with a service also place cookies. Some of these cookies (e.g. from Google) may involve certain information, such as your name and contact details and/or the IP and web address of the page you're visiting, being sent to the company concerned. Below is a summary of the kinds of cookies used together with details about who places them and where you can go to get more information and to opt out (where possible):